FAQs

Prom Dress Appointment – Frequently Asked Questions

Do I need to book an appointment?
Yes. We recommend booking an appointment to ensure you receive dedicated one-to-one styling assistance and access to a fitting room.

How long is the appointment?
Appointments last 60 minutes, giving you plenty of time to browse and try on dresses.

How do I book an appointment?

You will find an 'appointment booking' link/button on every page and every dress page of our website but if you get stuck please ring the shop.

Once your booking is done you will receive an email and/or a text confirmation of your booking.

Can I book appointments for 2 people at the same time?

To book an appointment for 2 people to try on dresses at the same time please ring the shop to book a 'dual' appointment.

How many people can I bring with me?
You may bring up to 2–3 guests to help you choose your perfect dress.

Can I cancel or reschedule my appointment?
Yes. If you need to cancel or reschedule this can be done via your text/email 'appointment confirmation' which you will receive when booking, or by phoning the shop.

Is there a charge for appointments?
We do not charge an appointment fee and re-arrangement/cancellation are also free.

Is there any parking?

We have free parking right outside the shop.

What should I bring?
We recommend bringing:

• Nude, seamless underwear
• A strapless bra (if you have one)
• Hair ties/clips are usually helpful if you have long hair.
• Shoes are not needed as we have raised platforms to stand on.

Can I try on as many dresses as I like?
Your stylist will help you select a variety of dresses based on your style and budget and you can try as many dresses as you like within your allotted time.

What sizes do you stock?
We carry a wide range of sizes ranging from UK 0 - 24. 

What is the price range of your dresses?
We have 3 price brackets to suit every budget -

Best Sellers @£299      Glam @ £399    Super Cool @ £499

We also have sale dresses at @£199

Do you offer exclusive dresses for each school?
Yes. We keep a school registry and will not sell the same dress in any colour to another student attending your school.

Can I reserve a dress? - Payment Plans
Found the dress you love? You can reserve your dream dress immediately with a 50% deposit with the balance being due upon collection within 8 weeks. Your dress will be removed from the shop straight away, placed in a protective cover and stored.

** Deposits are non refundable, the dress must be paid for in full and will be unavailable for return.

Do you sell off the rail?

Yes we sell off the rail and you can buy your dream dress and take it home straight away or reserve it with a 50% deposit.

What if it's not my size?

If you have found the dress of your dreams but we haven't got your size in the shop we can order one in for you if it is available with our supplier. To order a dress in we require a 50% deposit and the balance is payable within 8 weeks of it arriving at the shop.

How do I order the right size?

We will take your measurements and order the size that is closest to your measurements, however you may find that alterations may still be needed for that perfect fit.

Do you offer alterations?
We can recommend trusted alteration specialists within the local area and any charges will be paid by the customer.

When should I buy my prom dress?
We advise booking as early as possible, especially during peak prom season, as appointments fill up quickly. We recommend shopping from September onwards when new styles are arriving and to give plenty of time for ordering and alterations.

We can't wait to help you find your dream dress!

What if I don't know what style suits me?
That's exactly what your appointment is for! Your stylist will help you explore different styles, colours, and silhouettes to find the perfect dress.

Can I take photos?
Yes! We encourage you to take photos so you can compare your favourite dresses afterwards.

Do you post dresses?

No we only sell dresses to customers in our boutique.

Do you buy used prom dresses?

No, we do not purchase or accept used prom dresses.

We specialise in offering new, designer prom dresses to ensure every customer enjoys the highest quality and the full boutique experience but thank you for thinking of us and we wish you the best of luck in selling your dress via another channel.

 

 

Appointments for Customers with Additional Support Needs

We believe every young person deserves a wonderful prom dress experience. If you or your daughter has a learning disability, intellectual disability, autism, sensory sensitivities, or any additional support needs, we're happy to tailor the appointment to make it as comfortable and enjoyable as possible.

Although weekend appointments get fully booked, at quieter times we can offer:

• Longer, unhurried appointments.
• A calm, welcoming environment with fewer distractions where possible.
• Patient, friendly stylists who work at your pace.
• Flexibility to take breaks whenever needed.
• Plenty of time to try on dresses without pressure.
• Family members, carers, or support workers are welcome to attend.
• If there's anything that would make the appointment easier, please let us know when booking so we can do our best to accommodate your needs.

Our goal is to ensure every customer feels respected, comfortable, and supported while finding the perfect prom dress. Everyone deserves to feel confident and special for their prom.

If you have any special requirements, please contact us by phone, email, or social media, and we'll do our best to accommodate you.

These FAQs cover the questions most customers ask before booking but if you have any other queries please ask.

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Buying Online -

We hope you will find that we try to keep our dresses at a fair price but you may wonder why some prices are cheaper online, so here we provide some information that will help you consider the risks .......