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To get the best care for your gown we recommend you use a specialist gown cleaning and preservation service. Always check that the company does the cleaning themselves as a lot of companies use wholesale dry cleaning services and your gown could be cleaned with 20 - 30 others and anything that is on them could end up on yours.
Try to find a cleaner that cleans gowns one at a time and cares about its equipment and the quality of its staff. The company should comply with BS1 TC1/82 standards and meet the compliance requirements.
Always store your dress in a breathable gown cover. Check regularly and keep away from any conditions that could be detrimental to your gown, such as excessive light, heat, smells, damp etc.
All gowns are shipped using a trackable parcel delivery courier and a require signature upon delivery. You will be provided with a tracking code by email confirmation.
All gowns are carefully packed in sturdy white postal boxes.
You can return your item for a full refund within 14 days of receiving your order.
Postage costs are not refunded.
Please see Terms & Conditions for full return details.